The time I need to prepare an order for shipping varies. For details, see individual items.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 14 days of delivery
Ship items back to me within: 21 days of delivery
Request a cancellation within: 12 hours of purchase
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Please contact me if you have any problems with your order.
Yes. Please send us an email with your shop info and we'll get back to you soon as we can.
Yes. We can do custom colors for most of our products, personalized text on our coasters and wood signs, and custom photo coasters.
The city skylines you see in our shop are the only cities available at this time.
Our products are packaged with care so they arrive to you safely, therefore we do not offer gift wrapping, but we will gladly include a handwritten note! Just leave the info in the "note to seller" section at checkout :-)
No, our coasters are finished with a high quality gloss. However, we personally use these coasters every day and have never had a problem. Cold beverages with ice condensates and collects on the top of the stone.